RETURN AND EXCHANGE POLICY

At The V Republic your satisfaction is guaranteed. The return & exchange is subject to the following terms and conditions.

For Return & Exchange of products, Customer to call The V Republic Helpline or e-mail us at citizen@thevrepublic.com for assistance.

    General Exchange & Return Policy

    • Products may be returned or exchanged within 14 days from the order date, provided they are:
      • In their original sealed packaging
      • Unused and unopened
      • In the same condition as received
    • Opened products cannot be returned or exchanged for hygiene and safety reasons. Please verify that you have received the correct product and specifications before opening the packaging.

    Product Authenticity

    • All products sold on THE V REPUBLIC are 100% authentic, sourced directly from official manufacturers or authorized distributors, and delivered in original factory packaging.

    Product Information & Specifications

    • We are a retailer, not a manufacturer. For detailed technical specifications, compatibility, or advanced product inquiries, customers may refer to the official manufacturer websites.
    • Product versions, box contents, and specifications may vary by manufacturer. We recommend reviewing the manufacturer’s official website and product packaging details before purchase.

    Customer Responsibility

    • THE V REPUBLIC is not responsible for unsuitable product selection or improper usage. Customers are encouraged to carefully review product specifications, usage instructions, and compatibility before purchasing.

    Manufacturing Defects Policy

    Reporting Timeframe

    • Claims related to manufacturing defects are accepted within 24 hours of receiving your order and are eligible for exchange only.

    What Is Considered a Manufacturing Defect?

    Examples of valid manufacturing defects may include:

    • Device not powering on or functioning
    • Screen display issues (such as abnormal lines)
    • Center pin malfunction
    • Structural or hardware defects in the device body

    What Is NOT Considered a Manufacturing Defect?

    The following are generally considered part of normal device behavior or usage and are not classified as manufacturing defects:

    • Leakage or condensation
    • Minor filtration
    • Fast battery consumption
    • Device warmth or heat
    • Flavor/taste differences
    • Response time variations
    • Reading accuracy fluctuations

    Product-Specific Exchange Terms

    Disposable Devices

    • If a disposable vape is non-functional upon delivery, it will be replaced free of charge, including shipping.
    • If the device works initially and stops functioning after use, it is not eligible for replacement or return.

    Vape Devices / Mods

    • If a manufacturing defect is confirmed and reported within 24 hours of delivery, the device may be exchanged for a new one.
    • Any reusable spare parts that remain usable may be deducted from the replacement process where applicable.

    Tanks / Pods / Cartridges

    • Manufacturing defects reported within 24 hours are eligible for replacement.

    Coils & Spare Parts

    • Defective coils or spare parts reported within 24 hours of receipt may be replaced if confirmed non-functional.

    Imported E-Liquids

    • Imported e-liquids are non-returnable and non-exchangeable, unless:
      • The product is expired
      • The bottle remains fully sealed

    Local E-Liquids

    • Locally manufactured e-liquids may be eligible for return or exchange after contacting our support team for evaluation.

    How to Report a Manufacturing Defect

    • Record a clear video showing the issue with the product.
    • Send the video to THE V REPUBLIC Technical Support Team for review and evaluation.

    Our team will assess the issue and provide the appropriate resolution as quickly as possible.